The Leisure Team Member - Apprentice role is an ideal opportunity to work, learn and develop your career within GLL. You will be working towards the Leisure Team Member Level 2 Apprenticeship, over the duration of 18 months, alongside your daily roles and responsibilities.

Customer Experience.

- Understanding the services and products on offer to assist with customer questions and queries

- Supporting different types of customers with different needs

- Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints

- Support the centre to deliver swimming lessons where required (qualification dependant)

- Sharing knowledge with customers on the role exercise plays in health and wellbeing

- Conducting customers' gym inductions and health screening where required (qualifications dependant)

- Planning and delivering exercise sessions to meet customers' health and fitness goals

People Experience

- Supporting GLL's visions and values

- Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager

- Ensure all training and qualification deadlines are met in agreement with your tutor and manger

- Achieve and maintain all necessary qualifications including ongoing CPD training

- Keep up-to-date with trends and developments in the leisure industry

Business Performance

- Have a understanding of GLL and its position in the Health & Fitness Industry

- Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management

- Support the centre to open and close the building

- Supervising and lifeguarding customers in swimming pools

- Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football

- Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development

- Demonstrates and lives GLL People with Purpose values

- Personally demonstrates equality, inclusion and diversity in their behaviours and actions

- You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

o National Pool Lifeguard Qualification (NPLQ)

o First Aid at Work (Level 3)

o STA Award in Teaching Swimming

o STA Certificate in Teaching Swimming

o Level 2 Gym Instructor

- Attend all monthly workshops and progress meetings as per your apprenticeship standard

- Fully participates and engages in GLL Management meetings, development programmes and on going assessment of performance

- Develops skills through shared learning and peer learning community.

- Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.

- Keeps abreast of trends and developments within the leisure, health and fitness industry.

- Ensures continuous society membership and professional body association

In line with the specific requirements of our service provision, which include female-only sessions and the demographics of the local community we serve, we are currently seeking a female apprentice to join the team.

Contact information

Apprenticeships Training