As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Our Concierge respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects.

While learning with GLL your role will:

-Be the first point of call for customers

-Answer incoming calls to the centre

-Deal with transactions including setting up direct debits and cash handling

-Handle membership enquiries, including selling memberships to customers

-Deliver first-class customer service

-Answer customer queries

-Set up equipment.

-Be a key support to your team daily, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre

-Attend and participate in all apprenticeship workshops, meetings and reviews

-Ensure all training and qualification deadlines are met in agreement with your tutor and manger

GLL has a great range of benefits for its employees:

● A Values driven organisation with learning & development to support career development

● Discounted gym membership for you and your partner

● Discounts across thousands of retailers (GLL Extras)

● 25% off Red Letter Days & Buy A Gift

● 20% off GLL spa experience treatments and associated products.

● Ride to work scheme

● Free eye tests and discounted glasses

● Good Pension schemes

● Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria

● Health assurance

● We are an inclusive employer. We seek and welcome diversity in our teams.

Centre Opening Hours (including events):

Monday to Friday 06:30-22:00

Weekends 08:00-18:00

Early shifts start 30 minutes prior to building opening; Late shifts finish 30 minutes after building closes

£13.85 per hour for over 18

££9.34 per hour for under 18

At GLL, you will be working towards a Customer Service Practitioner Apprenticeship L2 Qualification over the course of 15 months.

Contact information

Apprenticeships Training