Roles and responsibilities will include:

- Provide 1st Line IT Support.

- Monitor Network & Server Infrastructure.

- Taking phone calls on the Service Desk, handling Service portal tickets and emails.

- Provide remote and on-site IT Support where required.

- Respond to system failures in a timely manner.

- Create and maintain procedures for new and existing processes.

- Troubleshooting customer technical faults and driving fault resolution

- Client service management and relationship building.

Contact information

Apprenticeships Training