This is an exciting opportunity to develop your skills while working to make a positive difference to people's lives. We will be improving accessibility for people with a range of disabilities, physical and mental health conditions, and a range of other circumstances.

You will focus on providing general and specific information about the funding we offer to our customers. This will be by telephone, email and our website's live chat feature. You might also trial and help develop other methods of communicating with our customers.

Day to day responsibilities will include;

- Providing a high quality, empathetic and tailored customer service.

- Responding to enquiries by telephone, email and our website's live chat function.

- Undertaking research which may include gathering information about past and current enquiries, complaints, customer feedback and our processes.

- Acting as an advocate for the Arts Council, representing the Access Support team at meetings with colleagues, our applicants and other parties (e.g. training companies, other funders).

- Providing administrative support to the rest of the team.

The team will split its time between working remotely and in the Manchester office. Travel to other locations may be required but it is not expected that this would be more than once or twice a month. The cost of journeys to other sites will be paid for by us.

You will contribute to a positive working culture in the organisation by taking a proactive approach to learning, responding to change, inclusive practice, and environmental responsibility. ·

You will reflect the Nolan Principles of Public Life and the Arts Council's values with a commitment to equality, diversity, and inclusion.

This position is based on a hybrid working pattern, with a large proportion of work carried out remotely, with IT provided by Arts Council England.

This is an 18-month apprenticeship at Arts Council England - Manchester, studying for the Level 2 Customer Service Apprenticeship qualification, alongside your daily roles and responsibilities.

Please note due to Equal Opportunities and to allow all interested candidates to apply, contact to discuss your application further will be made following the vacancies closing date.

Contact information

Apprenticeships Training