We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:

· Managing Calls and liaising with customers and suppliers.

· Recording all their requests in the internal tracking system

· Handling incidents reported by users and when needed addressing them or escalating within the department

· Following up incident solving and updating documentation

· Informing users through alerts and communication

· Remote installation of Computer and network hardware and software

· Assist with day to day running of the department

· Setting up of technical equipment and technical fault diagnosis

· Setup of computer hardware to customers requirements

· Daily - Weekly checks

Contact information

Apprenticeships Training