Key Responsibilities:

· Managing IT support requests and incidents from receipt to resolution and closure using the online ticketing system.

· To provide excellent customer service, assisting staff and pupils in the use of IT resources.

· To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems.

· To assist in supporting and managing of a range of devices, including iOS and MacOS environments.

· To provide IT and AV support for Public and Internal Examinations.

· To provide IT and AV support for school events including occasional duties out of school hours.

· To help ensure that devices are kept up to date and that security software is up-to-date.

· To help monitor consumables and to arrange for orders to be placed.

· To check new computer equipment and carry out the routine installation of software including the installation of Operating Systems on the equipment.

· To assist with the maintenance of the equipment inventory.

· To assist with the creation and management of user accounts.

· To assist the Director of Digital Infrastructure to execute his wider school responsibilities e.g. software support, distribution of devices and staff training.

· To keep abreast of current developments in IT within schools.

· To promote high standards of Health & Safety with regards to IT and other technology.

· To help ensure that the School operates within the law with respect to software licenses, data protection and IT use.

· To complete any administrative paperwork promptly and to a high standard.

Contact information

Apprenticeships Training