To take responsibility for the successful delivery of hardware-related tasks:

- Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards.

- Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers.

- Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms.

- Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily.

- Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment.

- Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems.

- Support staff and students with the virtual server environments and online systems including O365.

To take responsibility for the successful delivery of software-related tasks:

- Installation, configuration of new/upgraded software.

- Produce user guides and offer training and ad-hoc instruction to staff users.

- On-going software monitoring and maintenance e.g. internal internet filtering software.

ICT Support:

- To maintain a logging system for support requests from staff/pupils.

- To ensure support calls with external support companies for both hardware and software issues are logged and resolving issues with external support engineers.

- To ensure technical assistance is provided at extra-curricular events.

- Manage printing resources across the Academy.

- Create new user accounts and assign appropriate permissions.

- Assign staff and pupil passwords.

- Provide support to the Academy in its use of media, from recording classes and events.

- Maintain inventories, asset and security mark ICT equipment.

- Support evening events at the Academy.

- Ensure all desktops, laptops, visualisers and projectors are working and well maintained.

- Carry out daily audit checks on equipment ensuring whole school is completed weekly.

General:

- Attendance at staff meetings and INSET activities where relevant.

- To uphold and actively support the Academy's policies and procedures

- Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms.

- To take part in the tutoring system.

- To support the academy with changeover lesson duties.

- Take part in CPD to further enhance your own expertise.

- Take part and lead in ICT support sessions and create user guides for staff.

Contact information

Apprenticeships Training