As an ambitious and dynamic individual, you possess a passion and drive to work within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service.

Key Responsibilities

- Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets.

- Achievement of SLA's:​Respond within agreed service levels.

- Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure.

- Ticket Processing: Where level of ability is reached, tickets are escalated to continue investigation and remediation.

- Ticket Automation: Automated tickets are created at regular intervals and are completed as per the instructions provided.

Benefits

- 25 days annual leave as standard, with options to increase to 35 days annual leave every year.

- Unique benefits points scheme giving access to lucrative offerings (cash vouchers, Merlin passes, National Trust passes, and more).

- Opportunity to work in a company recognised for its efforts to become the best workplace (Great Place to Work).

- Work within a company whose Executive Chairman has been recognised as 'One to Watch' in The LDC Top 50 Most Ambitious Business Leaders Programme.

- Modern and progressive office space.

- Free Parking.

- Café, Gym and Restaurant on-site.

- Opportunity to work with a dynamic and innovative team.

- Chance to make a significant impact on the growth of a successful company.

- Enhanced Maternity/Paternity Leave.

- Death in Service (4x salary).

Contact information

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