Main day to day responsibilities:

- With support from experienced colleagues, you will help provide a responsive and customer-focused IT support service to staff across the organisation.

- Learn how to diagnose and resolve common IT incidents and service requests, escalating more complex issues when required.

- Learn how to support users with hardware, software, mobile devices and Microsoft 365 applications.

- Assist in setting up laptops, phones and equipment for new starters.

- Use the IT Service Management system to accurately record, categorise and track support requests.

- Support colleagues with basic troubleshooting and clear user guidance, communicating in accessible language and avoiding unnecessary technical jargon.

- Help keep colleagues informed about the progress of their support requests and learn how service targets are managed.

- Work with other Digital and Technology colleagues and external service providers to support the resolution of incidents and requests.

- Learn how starters, leavers and organisational changes are reflected in system directories and group memberships, following the correct authorisation processes.

- Look for opportunities to improve the user experience and share suggestions with the Service Desk Supervisor.

- Participate in training, apprenticeship workshops and self-development activities.

- Work towards achieving your apprenticeship qualification and agreed learning objectives.

- You may be required to travel to other Arts Council England locations across England.

- You will contribute to a positive working culture by taking a proactive approach to learning, responding to change, inclusive practice and environmental responsibility.

- You will reflect the Nolan Principles of Public Life and Arts Council England's values, with a commitment to equality, diversity and inclusion.

Contact information

Apprenticeships Training