You will be deployed at client sites responding to Network and IT related support incidents.

Some roles and responsibilities

- establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards

- design and implement new solutions and improve resilience of the current environment

- maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation

- undertake data network fault investigations in local and wide area environments using information from multiple sources

- secure network systems by establishing and enforcing policies, and defining and monitoring access

- support and administer firewall environments in line with IT security policy

- report network operational status by gathering and prioritising information and managing projects

- upgrade data network equipment to the latest stable firmware releases

- configure routing and switching equipment, hosted IP voice services and firewalls

- provide remote support to on-site engineers and end users/customers during installation

- provide remote troubleshooting and fault finding if issues occur upon initial installation

- undertake capacity management and audit of IP addressing and hosted devices within data centres

- liaise with project management teams, third-line engineers and service desk engineers on a regular basis

- speak to customers via email and phone for initial requirement capture.

Contact information

Apprenticeships Training