Main roles and responsibilities but not limited to;

Workshop Administration

- Setting up Laptops and Desktops following a Build Sheet.

- Testing new client equipment is working.

- Removing and replacing parts from Laptops and Desktops.

- Keeping the workshop and associated areas clean and tidy.

Team and Project Support

- Assisting with Onsite Hardware Installations.

- Supporting Office Move and Migration Projects.

- Data Cable, trunking and rack installs.

- Research of new technologies.

- Some onsite visits or nights away may be required from time to time as part of this role.

Helpdesk Support and Administration

- Answering Helpdesk calls and logging support tickets.

- Assisting with troubleshooting issues.

- Administration of tickets and configurations in our database.

- Recording events and problems ensuring ticket has all details and updates.

- Directing unresolved issues to the next level of support.

Contact information

Apprenticeships Training