Your duties will include:

- Serving customers in a professional, friendly and informative manner and ensure the team does the same

- Ensure all products and promotional materials are correctly displayed and compliant with brand guidelines

- Promote upselling and promotional activity to maximise sales

- Actively gather and respond to customer feedback to improve service delivery

- Maintain effective communication with the kitchen and other service areas

- Ensure table reservations and event bookings are prepared on time and to specification

- Signposting customers to other services and facilities on the campus

- Follow all opening, closing and operational procedures all times

- Ensure compliance with licensing law, food safety, health & safety, allergen, and safeguarding requirements

- Monitor and maintain outlet presentation, brand standards, and cleanliness

Contracted hours are 35 hours per week with attractive working patterns within the hospitality sector. Offering shifts Monday-Friday with occasional weekends. The business closes for one week over the Christmas & New Year period, allowing all staff to celebrate with their friends and families

What your apprenticeship includes

- A mixture of face to face and virtual/phone catch ups every 4 - 6 weeks to discuss feedback and progress

- A mixture of on and off the job training, including workshops and webinars

- Reviews every 12 weeks with your Line Manager and apprenticeship Trainer

- The chance to get Functional Skills in English and maths (if you don't already have GCSE)

Contact information

Apprenticeships Training