You will handle a mix of home and business clients, resolving issues efficiently and delivering an excellent customer experience.

Key Responsibilities

- Provide first and second-line technical support (remote, telephone, and on-site) for PCs, laptops, printers, mobile devices, and networking equipment.

- Diagnose and resolve hardware and software issues for Windows, Microsoft 365, and common business applications.

- Support and maintain security tools (antivirus, patch management, MFA, endpoint protection, firewalls).

- Assist with setup, deployment, and maintenance of customer hardware (new PCs/laptops, routers, printers).

- Provide user guidance and training where needed, explaining technical solutions in plain language.

- Escalate complex issues to senior engineers or vendors when required.

- Maintain accurate documentation of tickets, fixes, and customer configurations.

- Contribute to continuous improvement of internal processes and customer experience.

Contact information

Apprenticeships Training