Daily roles and responsibilities but not limited too;

- Provide technical support to internal staff through a range of communication channels

- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools

- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations

- All helpdesk duties; dealing with internal customers in person and incoming calls, emails and messaging tools

- Helpdesk duties (completing tickets), and understanding correct processes for escalating issues to 1st, 2nd or 3rd Line Engineers as appropriate, or to other technical specialists within the Organisation.

- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development

- Helping with IT administration tasks

Contact information

Apprenticeships Training