Roles and responsibilities, but not limited to;

- Live the mission, values and drivers every day.

- Support business services to ensure service targets are being met and all processes are followed.

- Support the business services team to instil processes, quality of service and industry best practices throughout your service area.

- Ensure all requests are logged and managed to completion on the service management tool.

- Follow processes as set out in mapping tool and identify any areas where they can be improved upon.

- Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust.

- Rapid on-site response to incidents that are affecting teaching and learning in the classroom.

- Maintain asset information relating to IT equipment when it is moved/deployed or disposed of across our trust.

- Active involvement in yearly refresh projects for on-site devices and other refresh initiatives.

- Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.

- Manage workload and relationships over several academies.

- Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.

- Work flexibly across a number of academies as required to enable effective service delivery.

- Committed to complete projects, tasks and off the job training to complete apprenticeship.

- Engage fully in the trusts professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust's strategic big moves.

- Attend meetings / training and carry out administrative tasks and duties as specified on the trust calendar.

- Consistently implement all trust policies and contribute to decision-making and consultation procedures.

- Report any safeguarding concerns immediately to a Designated Safeguarding Lead.

- Carry out any other reasonable duties as requested by your line manager.

Contact information

Apprenticeships Training