Key responsibilities:

PROJECT COORDINATION:

▪ Coordinate technology deployments from order through to go-live

▪ Schedule engineers and installation visits, and keep everyone informed of changes

▪ Prepare installation packs, RAMS, insurance certificates and client documentation

▪ Carry out pre- and post-installation checks

▪ Maintain client and project records in our project platform

OPERATIONS SUPPORT:

▪ Raise purchase orders and coordinate with suppliers

▪ Track hardware orders, deliveries and stock

▪ Keep operational documentation accurate and easy to find

▪ Spot opportunities to improve and streamline processes

▪ Help the business stay organised as it scales

WAREHOUSE AND DELIVERIES:

▪ Organise and oversee client deliveries from our Derbyshire warehouse

▪ Book couriers and pallet deliveries, and confirm site delivery windows with clients

▪ Receive, check and stage incoming hardware ready for installation

▪ Maintain accurate stock records and manage returns and faulty-item exchanges

HELPDESK AND CLIENT SUPPORT:

▪ Act as first point of contact for support queries

▪ Log, track and manage support requests through to resolution

▪ Create and manage user accounts across client platforms

▪ Assist clients with system questions and first-line troubleshooting

▪ Liaise with vendors and support partners, keeping clients updated throughout

TECHNOLOGY ADMINISTRATION:

▪ Configure system settings and support user onboarding

▪ Maintain documentation and knowledge bases

▪ Help test new platforms before we recommend them to clients

▪ Support product demonstrations and training sessions

▪ Build working knowledge of the technology we deliver

Contact information

Apprenticeships Training