The principal responsibilities of the IT Apprentice are:

IT Support & Troubleshooting

-Provide first-line technical support to staff and students

-Diagnose and resolve hardware, software, and network issues

-Log, update, and monitor support tickets using the IT service helpdesk system

-Set up new user accounts and manage access permissions under supervision

Device & Equipment Management

-Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals

-Help manage asset inventories of IT equipment

-Perform routine maintenance, including software updates and hardware checks

Network & Systems Support

-Support the team with basic network monitoring and troubleshooting

-Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365)

-Follow IT security procedures and help identify potential risks

Technical Projects

-Work on IT improvement projects such as device rollouts, software deployments, and system upgrades

-Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment

-Routine maintenance of IT equipment, AV equipment (projector filters and lamps)

Marketing & Communications Support

-Assist with basic digital marketing tasks to support the school's online presence

-Update and maintain the school website using WordPress, ensuring content is accurate, engaging, and aligned with school values

-Help manage school social media channels by preparing posts, images, or announcements under guidance

-Support the creation and maintenance of consistent school branding across digital and printed materials

-Work with staff to promote events, achievements, and key information to the wider school community

Infrastructure & Systems Maintenance

-Assist with the installation, configuration, and routine maintenance of the school's CCTV systems, ensuring cameras, recording equipment, and monitoring software operate effectively and securely

-Support the upkeep of the school's wireless network, including basic troubleshooting of access points and connectivity issues

-Help maintain the core network infrastructure by learning foundational switching and routing tasks, such as checking port configurations, supporting VLAN setups, and assisting with network hardware replacements under supervision

Learning & Development

-Complete all apprenticeship training modules and assessments. Working towards Information Communications Technician (Support Technician) Apprenticeship L3

-Attend workshops, training sessions, and mentoring meetings as required

-Stay up to date with emerging technologies and best practices

Other Responsibilities

-If required, assist with "out of hours" school events including events in the hall which require sound and lighting (at times when reasonably requested)

-Adhere to school policies and legal obligations (for example, GDPR, child protection and safeguarding legislation)

-Keep up to date with health and safety procedures, school policies and the staff handbook

-Attend meetings and training sessions as and when required

-Monitor alerts and forward any safeguarding issues to the designated safeguarding leads

Contact information

Apprenticeships Training